Terms and conditions of business
• Availability of information
• Offer of articles
• Payment methods
• Return and exchange of goods
• Receipt of items returned from processing
• Protection of personal data
• Complaints and disputes
• Limitation of liability
• Factual error
• Changes in terms of business
The rules and conditions of business are drawn up by the Consumer Protection Act (ZVPot), the General Data Protection Regulation, EU 2016/679 (GDPR), the Personal Data Protection Act (ZVOP-1), and the Electronic Communications Act (ZEKom-1 ), based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic business. The rules and terms of business govern the operation of the online store www. folio.si, hereinafter referred to as the “online store”), which it manages
Šeškova Ulica 3b
register number 3563146000
Tax number SI 91179009
registered at the District Court in Ljubljana
share capital: EUR 7,500
rights and obligations of the provider and visitors of the online store and users who purchase through the online store (hereinafter: “buyer”).
The customer is bound by the Rules and Terms of Business, which are valid at the time of purchase (submission of an online order). When placing an order, the buyer is each time specifically reminded of the Rules and Terms of Business and confirms his familiarity with them by placing the order.
Availability of information
The merchant undertakes that the following will always be available to the buyer:
• data on the merchant’s identity (name and registered office of the company and the register number where the company is registered);
• contact information that enables the buyer to communicate quickly and efficiently with the merchant (e-mail address, telephone, etc.);
• information about the essential characteristics of the products or services offered by the online store, including after-sales services and guarantees;
• information about the availability of products or services from the offer of the online store (each item offered in the online store should be available within a reasonable time);
• method and terms of product delivery or performance of services, especially the place and deadline of delivery;
• prices, which must be clearly and unequivocally determined and must clearly show whether they already contain taxes and transport costs and other charges;
• information on the method of payment;
• data on the time validity of the offer from the online store;
• information on the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;
• information about the possibility of returning products and if and how much such a return costs the user;
• information on the buyer’s complaint procedure and information on the merchant’s contact person for customer contacts.
Due to the nature of online business, the range of products in the online store changes and is updated frequently and quickly, and therefore errors may also occur. For errors to be corrected as quickly as possible, the merchant asks that the buyer inform him about them via the form or phone number published on the website.
When the customer places an order in the online store, the merchant will confirm the receipt of his order with an email with the address: order receipt confirmation. This e-mail does not represent acceptance of the order (this means that at this moment the sales contract has not yet been concluded) and is not a confirmation that the goods are in stock or that the shipment of the goods has begun, but only a notification to the buyer that the merchant has received the order and that the process of checking the availability of the goods has been completed. From this moment, all prices and other conditions are fixed. The person with the information specified when placing the order is considered a buyer. It is not possible to change customer data later.
After checking the availability, the trader sends the buyer confirmation of order acceptance by e-mail, together with information on the deadline and execution of the delivery. The sales contract between the trader and the buyer is concluded at the moment when the trader sends the buyer an electronic message about the acceptance of the order. The sales contract is stored electronically on the merchant’s server. The trader prepares and ships the ordered products within the agreed period and informs the buyer about the shipment by e-mail. In the e-mail, the merchant also informs the buyer about the product return policy and informs him of the contact persons in case of a complaint or delay in delivery.
After delivery of the ordered items, the merchant also sends the customer an invoice, namely in pdf format to the customer’s e-mail address, or a printed receipt is attached to the delivered items.
The invoice contains a breakdown of the price and all costs related to the purchase, as well as a notification of the right to withdraw from the contract.
The buyer is obliged to check the correctness of the data before placing the order. We do not take into account objections made later regarding the correctness of the issued invoices.
Ordered items are delivered to customers by contractual partners for the delivery of shipments, according to the price list published on our website, but the merchant reserves the right to choose another delivery service if this order can be fulfilled more efficiently.
Delivery of products that are in stock usually takes 3 to 7 working days for delivery addresses in Slovenia, unless the delivery service delivers to the individual delivery address later. For other products, the delivery time specified next to the product or in the basket when purchasing in the online store applies to delivery addresses in Slovenia. Every article from the online store is available within a reasonable time unless the delivery service does not guarantee this and this is explicitly written next to the product or in the basket, then the merchant does not ship the goods on Saturdays, Sundays, and holidays.
The buyer or addressee is obliged to check the quantity and quality of the goods upon receipt.
The online price applies to all registered users of the merchant’s online store who have entrusted the merchant with their data. You become a registered user of the merchant’s store by registering in the online store as a member of the online store or by logging into the online store once as a guest of the merchant’s online store.
All prices in the online store are stated in euros and include VAT unless explicitly stated otherwise. The promotional price is the reduced regular price at which the featured article is sold for a fixed or indefinite period. Prices are valid at the time of placing the order and do not have a predetermined validity. Prices in the wholesale online store do not include VAT, or this information is explicitly stated. All prices in the online store are product prices and do not include delivery costs. All prices apply only to the electronic order of products via the online store. The prices are valid in the case of payment using the payment methods listed below.
All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed each time. Despite the Merchant’s efforts to provide the most up-to-date and accurate information, the price information can be incorrect. In the case from the previous sentence and the case when the price of the product changes during the processing of the order, i.e. from the moment the order is placed until the confirmation of the order, the merchant a) will notify the buyer of this and inform him of the new prices, and the buyer in such a case has the option of change the order or partially or completely cancel it or confirm the order at new prices, all without additional costs; and b) enabled the buyer to withdraw from the purchase and at the same time offer him a solution that will be of mutual benefit and satisfaction.
The merchant allows the customer the following payment methods for purchasing products from the online store:
• with cash upon collection;
• by payment or credit card (Activa, BA Maestro, Eurocard/Mastercard, Visa, American Express, Diners Club);
• by transfer to the merchant’s account according to the offer/proforma invoice
Payment by payment or credit card is only possible if the data in the buyer’s profile for the payer is the same as the data in the buyer’s profile for the payment or credit card holder.
When paying with a credit card online, in the event of cancellation of the order or change of payment method by the customer, the latter must notify the merchant by e-mail to credit the card or refund the purchase price.
The products have a warranty if it is stated so on the invoice or the warranty card. The guarantee is valid subject to the instructions and conditions stated on the guarantee sheet and upon presentation of the invoice. The warranty period is indicated on the warranty card or invoice. Warranty information is also provided when the product is presented in the online store. If there is no warranty information in the online store, then the item does not have a warranty. In this case, the buyer can contact the dealer, who will provide up-to-date information. The buyer can claim the warranty from the dealer or directly from the product manufacturer or its authorized service. The buyer can claim the warranty with a warranty card and invoice. The manufacturer or its authorized service is obliged to carry out the warranty repair within 45 days from the day of receipt of the product for repair, otherwise replace the article with another, equivalent product in perfect condition.
Return and exchange of goods
“Returned products” are products that are returned to the website www.folio.si and have a defect (damaged packaging, damaged product, etc.). The type of defect or condition of the product must be described next to each product and also on the invoice. We check all returned products to ensure they are working properly. Therefore, the warranty period is different (this refers to products for which a warranty is issued) and is written next to each product from the “returned products” category and is indicated on the invoice, and begins with the day of purchase of the product. Because we are extremely careful when packing shipments and have strict protocols, rarely, a shipment is not perfect.
Based on the information provided, we will resolve your case in the shortest possible time. All returned products must be sent in their original condition and, where possible, in their original packaging, including labels. If you return an unwanted product or want to return a product and want a refund within 28 days of receiving the product or from the day it was available for pickup, we will refund the entire purchase price with the same
I’m payment method, as the purchase was made. We aim to issue a refund within 14 days of receiving the returned product.
Products categorized as “returned products” cannot be returned or exchanged for the same or new product without additional charge but can be exchanged for the same or another product of equal value (or with an additional charge of the difference).
If the product does not work, the buyer has the right to withdraw from the contract within the same period as applies to other products or warranty repairs. You will have to return the product at your own expense. If you return a faulty, damaged, or incorrect product, we will refund the full cost of postage and handling charges once the return has been processed. The return address is Folio d.o.o., Šeškova ulica 3b, 1330 Kočevje, Slovenia.
Receipt of items returned from processing
The buyer is obliged to take over the article, which he handed over to the dealer for warranty or other treatment after the treatment has been completed. The buyer collects the item at the pick-up point where he handed it over to the merchant, and if he sent it by post, it will be returned to him at the delivery address. the merchant sends a notification to the buyer about the return of the item from consideration and invites him to pick up the item. The buyer is obliged to collect the article within 14 days from the date of notification.
If the buyer does not collect the item within the specified period, the item is handed over to the dealer for safekeeping at the address of his warehouse. The merchant keeps the item in its warehouse until the expiration of 6 months from the date of notification. For this period, the merchant has the right to reimbursement of all storage costs and the right to reimbursement of all costs necessary to preserve the item.
After the expiration of 6 months from the date of notification, the merchant can sell the item through his online store and transfer the purchase price to the buyer after deducting the seller’s sales and other expenses. If the value of the item is insignificant, the merchant may donate it to charity and in this case, no refund is owed to the buyer. 15 days before the expiration of the 6-month retention period, the merchant informs the buyer of the intended sale or donation of the item, and after the sale, also of the achieved price and amount of costs, and of the transfer of the remaining purchase price to the buyer’s transaction account.
The merchant uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For these purposes, it uses a 128-bit SSL certificate issued by an authorized organization.
Credit card authorizations are carried out in real-time with immediate verification of data from banks. Card information is not stored on the merchant’s server. The user himself is also responsible for security, namely by ensuring the security of his username and password, as well as the appropriate software and anti-virus protection of his computer.
The online store is not intended for persons under the age of 15. The online store merchant does not accept orders from anyone he knows or suspects is under 15 years of age without the permission of his parents or guardians. The merchant in the online store does not offer free access to products or services that are harmful to children.
Protection of personal data
The merchant processes the personal data of customers by the Policy on the protection of personal data and cookies. We invite you to read it to understand how we collect, use and protect your data on our website.
Complaints and disputes
The trader complies with the applicable regulations in the field of consumer protection and has an effective complaint handling system in place and a designated person with whom the buyer can contact by phone or e-mail in case of problems. The buyer can submit a complaint to the trader’s email address email@example.com. The appeal process is confidential. Within 5 working days, the merchant will confirm that he has received the complaint and will inform the customer how long he will process it and keep him informed about the progress of the process. The merchant will do his best to resolve any disputes amicably. If an amicable solution to the dispute is not reached, the court is competent to resolve all disputes between the trader and the buyer. The trader and the buyer, as participants in electronic business, mutually recognize the validity of electronic messages in court.
For these Terms and Conditions of Business and all disputes between the trader and the buyer, Slovenian material law applies and is applied, whereby the rules of international private law that refer to the application of any other law are not applied. The provisions of the Code of Obligations, the Act on Electronic Business on the Market, the Act on the Protection of Personal Data and the Act on Consumer Protection apply mutatis mutandis to all relationships and rights and obligations not regulated by these Rules and Terms of Business.
The trader publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS), located at the following link https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home .show&lng=SL.
The mentioned arrangement comes from the Act on out-of-court settlement of consumer disputes, Regulation (EU) no. 524/2013 Europe
of the Parliament and the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.
Limitation of liability
The merchant is not responsible for the consequences of the use of products purchased in the online store, which arise from use that does not comply with the instructions for use of these products. All content on the merchant’s website is informative and useful only as a source of general information and cannot replace consultation with an expert.
The merchant is not responsible for disruptions in the course of the service, which are the result of the conduct of the customer or the providers of the route or the infrastructure used by the online store service. The trader operates in accordance with the applicable legislation and takes care of customers at all times. In any disputes, he strives for an amicable solution. Any potential complaint can be addressed by the buyer to the published contacts.
The trader always tries to provide appropriate image material, descriptions and instructions of the products. Nevertheless, the photos of the products in the online store are symbolic, and the accessible text materials are informative. The buyer or user must read and follow the instructions attached to the specific product before use. Buyers can alert the trader about possible errors at any time.
A factual error
A mistake is material when:
• the article does not have the properties necessary for its normal use or for circulation;
• the article does not have the properties required for the specific use for which the buyer is purchasing it, but which the trader was aware of or should have been aware of;
• the article does not have properties and features that have been explicitly or tacitly agreed or prescribed;
• the seller has delivered an item that does not match the sample or model, unless the sample or model has been shown for notification purposes only.
The suitability of the article is checked with another, flawless article of the same type, and at the same time with the manufacturer’s statements or indications on the article itself.
The buyer must inform the trader of any material defect, together with a precise description of it, within the statutory deadline and at the same time allow the trader to inspect the item.
The right to assert a material defect in an item is more precisely regulated by the provisions of the Consumer Protection Act.
Changes to the Rules and Terms of Business
In the event of changes to the regulations governing the operation of online stores, data protection and other areas related to the operation of the merchant’s online store, and in the event of changes to its own business policy, the merchant may amend and/or supplement the Rules and Terms of Business, which will be discussed each time informed the users in an appropriate way. Any change or amendment to the General Terms and Conditions of Business shall enter into force and be applied after the 8-day period from the publication of the changes and/or amendments. If changes and/or additions to the Rules and Terms of Business are necessary to comply with the regulations, these changes and/or additions may, exceptionally, enter into force and be used in a shorter period of time.
The merchant operates in accordance with the Electronic Market Act (ZEPT) and the regulations adopted on its basis.